ZAMBIANS Speak Out: AIRTEL Zambia Is Pathetic, Thieves

ZAMBIANS Speak Out: AIRTEL Zambia Is Pathetic, Thieves

ZAMBIANS across the country have described mobile telecommunications company AIRTEL’s operations and services as pathetic and expensive for nothing.

This revelation follows a Tumfweko survey conducted across the country on the company’s operations and its general assessment both on the ground and through its facebook official page.

The Zambian people are not happy with the way AIRTEL Zambia is operating especially with its service provision with regards to network congestion, no network every after 5 minutes overcharging i.e being expensive, poor customer Service care at their call center and lack of confidentiality as among other things.

AIRTEL is the only Network provider which charges for a service on missed calls. K100 for one to receive missed call notification message, a situation Zambians have described as ‘Day Time Robbing’. Zambians have called for an end to what they have described as pathetic services.

The Customer Call center has been and still blocking customer numbers who have queried positive complaints and criticism to never call the service customer center.

The main culprits at the call center have been identified as ladies who the Zambian people said and described as cheeky and fond of hanging up on subscribers who question their operations positively.

Airtel has on a number of occasion failed to apologize to it’s customers on alleged pathetic and poor services.

The Zambia Information and Communications Authority [ZICTA] have also been blamed for failure to harmonize poor operations at AIRTEL with its continued dissatisfied services

The company AIRTEL Zambia has seen its owners and names changed from CELTEL, ZAIN. The company was used by the former embattled ruling party MMD when in was in power to campaign for embattled Former President Rupiah Bwezani Banda through the sending of messages and making of ‘ROBO CALLS’ in which most of the Zambians expressed annoyance with lack of confidentiality in its operations.

The company is owned owned by Indian Investors called Bhati Airtel.

AIRTEL Zambia leaked the Zambian Mobile Phone Numbers database to the MMD against the wishes of the majority Zambian Airtel subscribers with view to be used for campaigning for RB.

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152 Responses to "ZAMBIANS Speak Out: AIRTEL Zambia Is Pathetic, Thieves"

  1. Luz   November 3, 2011 at 2:06 pm

    @Pike, u are on to something there and strangely, no one has bothered to seal the loopholes in that company.

  2. Zibwidi   November 3, 2011 at 2:15 pm

    ZICTA is toothless, how can GSM provider exploit subscribers as though they are sleeping when receiving or making those important calls. Airtel is there because of us the subscribers and we can put this to a stop by protesting to ZICTA and not Airtel. Airtel will continue to overcharge subscribers as long as ZICTA is zzzzzzzzz.

  3. Luwazi   November 3, 2011 at 2:25 pm


    Trust me MTN is the biggest CHEAT.

    They give 1 reward point for 500K which is equal to 1K worth airtime compared to Airtel who are giving 1 reward point for 650K which is equal to 30K!!

    i’m bad in mathematics but wont let MTN fool ma guys.

    They cheat BEEG and say win BEEG .

    when i use 50pin in a month i get back 2.5 pin from airtel whereas only 100Kwacha on MTN

  4. Charles   November 3, 2011 at 2:43 pm

    Ha ha!!

    Call it Zamcell – Celtel – Zain or Airtel

    if you move around in Zambia there is no other operator who provides the kind of coverage it does.

    why have others not put money behind network as much as so called airtel put???

    We should keep shut instead of being douche bags.

    I would love to be with the thieves if they charge me 50ngwee while others dnt leave enuf in my pockets.

  5. Patrick Matika   November 3, 2011 at 2:47 pm

    MTN dedecuted my reward points into bonus when i was just surfing ~ cheating who cares!! who listens!!

    Call the call center. I dont know YELLO is only color not too comforting if you get caught in call waiting line with them

    But what makes me feel good is that they put that money back to please us as SUMMER BEEG BONANZA

  6. mohammed   November 3, 2011 at 2:50 pm

    CellZ put big hoardings 6 to 6 unlimited so took one sim card. what came out was it has only 60 minutes of zamtel calling?

    Now that is called FOOLING PUPIL.

    JOING me i want 2 ruin zamtel

  7. mohammed   November 3, 2011 at 2:54 pm

    You know who’s fooling us ! its ZAMTEL / CELLZ

    i saw big hoardings of 6 to 6 unlimited and bought one sim card. loaded 20pin and made one call. whoosh! it evaporated. i called call center only to know only 60min are free that too on zamtel nos.

    join me i want to ruin this company called zamtel

  8. macha himwami   November 3, 2011 at 3:33 pm


  9. Levysita   November 3, 2011 at 4:44 pm

    Airtel has been stelling from us, u r even seeing eg u ll make a call n’ the person u ve called cant hear u at first but when u try again thats wen u can hear other. this is day time robbing, airtell shud refund pipo their moneies…

  10. yagamaster   November 3, 2011 at 5:10 pm

    Ladies and gentalmen,Celtel zambia isnt Airtel Zambia.The real Airtel is a wholly owned zambian company.The matter is currently in the high court of zambia case number-2010/HP/1216,And all this talk about Airtel zambia having supported the MMD is wrong.if any support was given, it was by Bharti Airtel thru their local company called Celtel or is it zain.To prove a point anyone of zambians should go to celtel/zain and demand for a printed invoice bearing the name Airtel Zambia Limited .

  11. Concerned Parent   November 3, 2011 at 5:53 pm

    “Whoever undertakes to set himself up as a judge of Truth and Knowledge is shipwrecked by the laughter of the gods.”

  12. Chunga Chipasha   November 3, 2011 at 10:30 pm

    Zicta is quite toothless and useless i personally lodged in my compliant with this so called commission on a number of wrong doings of airtel, but up to now nothing has been done. Airtel is useless maybe its because the indians are in control!

  13. Neutral   November 4, 2011 at 10:52 am

    TUJOINENI KU MTN KAILI why re u complaining when you have the BEST CHOICE – “MTN Everywhere u Go – EKOYABA LYONSE” get yourself a line man !! Airtel is no longer popular

  14. lane   November 4, 2011 at 6:29 pm

    wat has airtel stolen? u claim here, there!!!! unjustified attacks. tumfweko u are another pathetic liaer bcoz yo reporting/annalysis is biased, have engaged airtel to hear there side of the story? certainly you have not bothered.
    kindly be proffesional for once.

  15. konquera   November 4, 2011 at 9:01 pm

    I can’t get internet settings for a week now customer care are currently busy they give me a chargeable numba 097777……. Which they can’t still answer so they keep on charging me my…….my bundles will soon expire and i can’t cancel them…..

  16. Majoza   November 5, 2011 at 5:55 pm

    Bane, these guys have to recover their investments so, they need to devise different tariffs/marketing schemes to increase their ARPU(Average Revenue Per User), hence all these gimmicks which I agree can be misleading to the uninitiated. I also agree that the service sucks and alot needs to be done to improve the Quality of Service (QoS ) in Cell Z, Airtel and MTN especially with their 3G Deployments..

  17. Matoole Ukusefya town mouse   November 6, 2011 at 6:38 pm

    I totally agree with Pike, ZICTA is to blame for these exploitative charges. Even Zamtel has become very expensive now. ZICTA!!!!! you are just a name and already tired, you don’t have teeth to chew.

    Town mouse

  18. jembenuka   November 7, 2011 at 5:33 pm

    A disgruntled Airtel employee went into the boardroom and took a dump in Malawi last week. Yes Airtel services stink to hell.
    Inde ananyela mu boardroom manje

  19. Vusi, SA   November 8, 2011 at 4:25 pm

    Read guys, dont just shoot and shout.
    ZICTA has set PRICE CAPS and approves call charges. Operators are tied to set prices within the same.

    This debate is now boring. Move on to more current issues and complain less…

  20. victoria   November 8, 2011 at 5:03 pm

    true tabakachinje ma promotion yabufi, let us just shift to mtn

  21. Mweemba   November 9, 2011 at 10:14 am

    I ditched Airtel the moment it changed from Zain. I knew nothing transparent would come out of an Indian just as I would never bank with Finance. There you have it! MTN all the way.

  22. Tamwaliko   November 9, 2011 at 10:38 am

    Airtel is simply a rubbish network.

  23. z   November 9, 2011 at 2:45 pm

    i wndr how dey got into iur country. y da corrapt formr gvment ddnt accpt vodafon? airtel shud go

  24. ba Syl   November 9, 2011 at 4:50 pm

    ifwe na summer give back tulepoka after toping up…join mtn,here we go mtn viva…….

  25. ba Syl   November 9, 2011 at 5:15 pm

    z u rite vodafon wud ve done much better than these thieves.

  26. Mwaume   November 10, 2011 at 3:50 pm

    Where is the Telecoms Authority in all this mess? I suspect that most if not all operators have bribed the Telecom Authority because there appears to be no one to enforce operational standards such as those seen in Botswana. The GRZ must step in and protect the Users from these sharks. There comes a time when a nation must say,” NO,” to rubbish services. It wuld als be important to cleanup the telecom authority because it appears to be located on Mars and not in Zambia.

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  30. Independent Observer   November 14, 2011 at 2:23 pm

    Telecoms Authority! Do they really have authority? It’s not surprising in a nation where corrupt cheap politics is the driving force behind national development.It,s unfortunate that the majority of Zambians are the ones losing out because the previous Governments have always frustrated Vodafon bids.

  31. simms   November 15, 2011 at 7:40 am

    We are in the world of competion. Why complain make a choice.

  32. JOVEKS   November 16, 2011 at 5:19 pm


  33. ernest sichalwe   November 17, 2011 at 1:08 am

    ANY WAY ,I dont care whon is steeling my accounts and who is not becaouse i have the powers to get rid of the sim card making toy of me once i have the evidence.SHAME on so called AIRTELL,They werte very busy campaining for MMD,I warned you SHAME on whoever was sending those sms to people. MMD LOST,YOU LOST HE HE HE HE!!!!! HO HO HO!!!!!GEEEEEE

  34. zambian   November 17, 2011 at 3:49 am

    Can someone please tell me why some people are still on this pathetic network???

  35. Kawmbale Paul   November 17, 2011 at 6:19 pm

    Hi Zambia

    Friends, it is our right and responsibility to keep
    our Zambia safe and a better place for our children. Stealing became legal due to selfish governance of the previous leadership.
    Hence corruption and theft became a life style by people and companies alike i.e Our farmous Airtel…

    King Paul

  36. Mukelebai   November 18, 2011 at 1:44 am


  37. simubala   November 18, 2011 at 12:07 pm

    I too agree that airtel has missed a point, their charges do not satisfy their poor customers, this is the duty which ZICTA should stand up for other than holding mere talks and workshops that do translate into benefits of those they claim to represent. Airtel say K13 per minute but it comes be more one makes a call. ZICTA helps us the poor not yourselves who already by drawing airtime, come up with an effective policy

  38. nat   November 18, 2011 at 9:39 pm

    airtel zambia is pathetic.i’v been charged several times for calling a number that is unavailable.indeed daytime robbing.I LOVE MTN.

  39. kelvin   November 19, 2011 at 6:25 pm

    why complain switch onto the other network

  40. Disapo   November 26, 2011 at 6:12 pm

    Ideed BIG THIEVES.I have switched to MTN and Zamtel. I only use airtel for receiving ONLY Never buy their airtime

  41. mwenya ngaluka   January 18, 2012 at 11:48 am

    pliiiiiiiz, pliiiiiiz dont ever take zambians for granted ba airtel and what ever you are thinking to be called tomorrow, stop revealing our cell numbers kufipuba and those paying you for kick backs pantu tatulya nainu. Lastly muleke ukukolopa(mopping) our k100 for missed calls.Are u the one missing calls, ala nga tamwaishiba they call later on and business concluded.

  42. Stanyoko   January 19, 2012 at 8:24 pm

    Fellow Zambians can we act in unison for once we punish these thieves.plz shall we all migrate to mtn or zamtel

  43. mkm   May 23, 2012 at 1:51 am

    they are just common thieves