MTN Must Improve Internet Service ‘It has Become Pathetic’

Dear Editor,

ALLOW me space in your column to once again express my displeasure at the poor internet service MTN is providing to clients.
I would like to urge MTN to tell its customers if it has failed to provide quality service to acceptable standards, because there is no way clients should keep on subscribing to the service while getting poor service.
MTN advertises that it is a good network provider but if you were to try and use the system today, you will find that the system is down.

My humble appeal to MTN is, can they give their clients what they deserve. This is like day-light theft.
What MTN has to know is that it exists because of us clients. After all, what are the benefits of the customers if the service cannot work out properly?

MULENGA EDGAR
Kitwe.

Posted by Editor on August 14, 2013. Filed under LATEST NEWS. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

66 Responses to MTN Must Improve Internet Service ‘It has Become Pathetic’

Concerned Subscriber Reply

August 15, 2013 at 4:07 pm

I think i also need to add my voice to this cry. I have trusted MTN through out the ages from as far back as 2001 but to my surprise of late the data bundles seem to be getting used up even when am not on the net thats for my phone. Secondly by the time the alert comes and i try to check the balance on my phone i find that all the talk time is consumed there as well. This to me is day light robbery something has gone amiss
Reveal Reply

August 15, 2013 at 4:39 pm

At least I enjoy MTN data bundle,save for when using the cellphone especially Samsung phone
eng Reply

August 15, 2013 at 6:56 pm

internet service depends on how u browse.if u use 2gb per month,zamtel is the best.if u download too many videos/ youtube, airtel is the best.if u updete yo antivirus weekly, airtel is the best.if u browse with yo mobile phone,mtn is the best.overall, airtel is the best.eg no other network can charge k15 to update yo antivirus other than airtel.
Backward Tembo Reply

August 15, 2013 at 7:49 pm

Zampost is the best. Now only takes 3 days for a letter to reach Katete only at K2.5. For news it is Times of Zambia @ K3. For movies, ZNBC. Social networking and music, kwaMwape. Games, Musa Kasonka. Ni vacani vi intaneti?
kelly kabbudula Reply

August 15, 2013 at 11:20 pm

Com on guyz! Things ill get u kno ill oways meet our needs.
mayumbelo Reply

August 16, 2013 at 12:33 am

I have also experienced unjustified increased consumption of bundles. One email message without downloading or uploading anything now takes up 5MB!ZICTA please do somethinng!!!