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ZAMTEl Failure To Notify Customer About New Taffifs
Dear editor,
kindly publicize this for me. I think it is not normal for Zamtel to stat ova deducting someone’s account without first informing them. The introduction of 90 minutes shows that it is cost k3, but how come they are getting k3.1364? Without any notification from their offices that they have revised their working conditions of service.
From Zamtel customer.
Posted by Kunda
on January 6, 2014. Filed under LATEST NEWS, NEWS.
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observer
January 6, 2014 at 9:42 am
the notice was there in the post newspaper from last week. the problem with Zambians is that we have a very poor reading culture, we cannot even read newspapers!!!
Gaddafi
January 6, 2014 at 11:32 am
And is your 3.100 Worth that 90 Minutes ?
It’s seems ukonda va Mahala maningi*
Amigo
January 6, 2014 at 1:21 pm
You useless customer zamtel notified us. About the revised, value of talk time,,,, even on there facebook page the information is. Still there….. U should be reading,… Useless customer work hard get out the mahala mentality in. Your head
The Observer
January 6, 2014 at 1:29 pm
You are a hopeless chap, you senseless customer!! Complaining about a 0.1 kwacha?? Hey, develop a culture of reading as someone has rightfully adivised you instead of ukulasabaila fye….
Mr Tumfweko
January 6, 2014 at 2:03 pm
Do not blame him. He,s right, he is a customer for Zamtel not for post news.
Musonda
January 6, 2014 at 2:10 pm
He is a Zamtel customer, he has nothing to do with Post news. Did he become zamtel customer through post? does he pay through post newspaper. Zamtel is still thinking Ancient they cant even used ICT technology to reach their customers. SHAME!!!!
TypoError
January 6, 2014 at 3:41 pm
When your ka plot is being repossesed and advertised in the Newspaper, will you say the notice was invalid? Because Newspaper is not ministry of lands from whom you bought the land? When the court rules against you in absentia and advertises in the newspaper will you say its also an invalid formal medium of conveying their position in relation to the constitution?
Trixy
January 6, 2014 at 3:30 pm
I agree, he is indeed a zamtel customer not a post newspaper one. Zamtel should have found another way of notifying their customers not through a newspaper only. There are instances where one (like me) have no confidence in the post newspaper and Fred Mmembe, and have stopped buying it, so how do you expect me or anyone in my situation for that matter to find out about the advert in question? Moreover am not obliged to read any newspaper. Infact papers these days just depress me, they say nothing most of the times but lies!!
Analyst
January 6, 2014 at 4:45 pm
That is the legal way of informing you!! It is the same reason why you see notices for liquor licenses, change of names,etc in the press. Newspaper are not a luxury but a legal necesity. Mwe bena zambia, plz improve your reading culture and reduce ignorance
andyzim
January 6, 2014 at 3:46 pm
It is standard practice all over the world to use the media.Even deeds etc information is through the
media. These guys even have a website if you are into ICT.What more do you want.
mushakelvin
January 6, 2014 at 7:00 pm
They say a customer is always right. ZAMTEL depends on its customers to survive. The people can still survive without the telecommunication giant. Simply switch to better service providers, period. And it will no longer be a giant. The reason why goods and services are poor in this county, is because we do not demand for quality services. We have a mentality that the business enterprises are doing us a fervour. No,it should not be like that. Little wonder private foreign businesses do better than parastatals, since the latter share the same mentality with their clientele as they originate from the same setting. Ati,Fwa BOMA and fail to survive when the terrain becomes hostile.
When there are competitions running they send notices through our phones because they get big cuts from the SMS. Why not inform your customers the same way in case of increases? Somebody said its just one Ngwee. Yes, but the smaller the profit margin the money you make following the principle of mass. I imagine six million or more subscribers. To excite your mind, consider China or even Nigeria. You will be a boko haram in one day if the people buy into your programme at just one Ngwee.
Lastly, the media in Zed each has adopted a stance. The Past Paper is criminal oriented and sane minded Zadians no longer read it. We are on the net baba. Do a quick survey, you will see what I am talking about. Do you know that more people watch MUVI TV news than ZNBC?. Then advertise on several media.
The customer is right. Business people should scan the environment for them to reach, satisfy and retain their clientele. Jungle law…crucial for business survival. Neglect customers needs at your own peril. He is right and right people change our world.
mushakelvin
January 6, 2014 at 7:10 pm
Amend sentence number three of para two to read as under
“Yes, but the smaller the profit margin the more money you make following the principle of mass”.
The word ‘more’ was omitted.
bola
January 8, 2014 at 7:12 am
Zamtel sent messages. Please learn to read
wanu Igwee
January 8, 2014 at 8:02 am
Same to airtel for blackberry plan
Chimdala
January 8, 2014 at 4:14 pm
No one has the right to Judge this customer, after-all all information is important.
You the Spoiled Kid will say K0.1 is nothing but sums of that can make a million,
Thank You Sir for the Notice, and you chi kembo, did you get into his phone to see if zamtel sent? look at you, chilufumo. mxxx
iwe naiwe chi kembo chinankwe is it you business if he reads or doesn’t read post news papper?
Trixy
January 9, 2014 at 9:13 am
@Mushakelvin…well said!! @ TypoError, not everyone can afford to buy a post newspaper every single day….You are giving an example of Ministry of lands advertising in the newspaper for repossessing land. Ministry of lands always notifies the concerned person/company about these issues before placing an advert…mind you there are always legal repercussions to such things.