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28,000 Airtel Subscribers Lose K900,000 Worth Of Airtime
About 28,000 Airtel Zambia subscribers have lost their airtime balances amounting to K900,000 as a result of the Airtel system erroneously marking their numbers as roaming.
Zambia Information and Communications Technology Authority (ZICTA) Public Relations Manager Ngabo Nankonde says this follows the intermittent services some Airtel customers have been experiencing in the last few days.
Ms Nankonde however says by 18:00 hours on Tuesday 17th June, 2014, Airtel had refunded the affected subscribers and given them 30 minutes of free talk-time for use within the Airtel network as compensation for inconvenience caused.
She adds that ZICTA is still monitoring the situation and has encouraged subscribers who have been affected by the erroneous deduction and may not have been refunded their talk-time, to get in touch with the Airtel Customer service.
Ms Nakonde further states that ZICTA has also directed Airtel to ensure its customer services team attends to callers promptly as a number of subscribers have complained to that some of their calls are not being attended to.
She has also appealed to subscribers who are not satisfied with the way their matter has been handled to contact ZICTA on the toll free line 7070.
Posted by Editor
on June 19, 2014. Filed under LATEST NEWS.
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Kamushi
June 19, 2014 at 7:04 am
Hey!!! ba Airtel, me i stay in de village & i have not yet received my refund or else am changing to Mtn
chile1
June 19, 2014 at 7:19 am
Dats y u airtel guys r retards.do u think thoz tuma 30 minutes cn make up 4 tha money we were to make had u nat behaved moronically?
NICK G
June 19, 2014 at 7:30 am
Ama network yamo ati Airtel kuwaya wayafye mwe that’s why am In love with ma one and only MTN
muzo one
June 19, 2014 at 7:41 am
how sure can we be that this is the first time such a thing happened. is ZICTA monitoring or receiving complaints?
Dunga
June 19, 2014 at 9:20 am
the refunds are not making sense, the free minutes they send are only valid for 1 day but the talk time i bought had no validity period
enji
June 20, 2014 at 12:22 am
Mtn is the best so far !!