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MTN Must Improve Internet Service ‘It has Become Pathetic’
Dear Editor,
ALLOW me space in your column to once again express my displeasure at the poor internet service MTN is providing to clients.
I would like to urge MTN to tell its customers if it has failed to provide quality service to acceptable standards, because there is no way clients should keep on subscribing to the service while getting poor service.
MTN advertises that it is a good network provider but if you were to try and use the system today, you will find that the system is down.
My humble appeal to MTN is, can they give their clients what they deserve. This is like day-light theft.
What MTN has to know is that it exists because of us clients. After all, what are the benefits of the customers if the service cannot work out properly?
MULENGA EDGAR
Kitwe.
Posted by Editor
on August 14, 2013. Filed under LATEST NEWS.
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Bob
August 14, 2013 at 1:52 am
What has happened to unlimited Internet? Internet has become too expensive ba MTN. I will try airtel this month.
Johnstoned
August 14, 2013 at 3:36 pm
Actually Airtel seems to be much better
MAMBARE
August 15, 2013 at 8:22 am
But not better than Zamtel
THINKTANK
August 15, 2013 at 8:32 am
Actually, MTN internet is on EDGE not 3G. They are just cheating customers.
KDC
August 15, 2013 at 10:18 am
We have both MTN and Airtel connection. Our experience with my family so far is that MTN is better than Airtel. Airtel has been pathetic. too slow and the connections keeps getting interrupted too frequently.
Campaign manager
August 14, 2013 at 2:20 am
I used to use mtn but then I discovered that airtel is better and since then, I have chaneged to airtel. Mtn is slowly losing customers. I know 5 that have changed to airtel. Mtn is bulshit.
Zamfumu
August 14, 2013 at 2:35 am
Ba mtn pull up yo socx
Mwanawachisi
August 14, 2013 at 2:47 am
During the day MTN internet service is faster to connect.MTN takes less than 15 seconds to connect but Airtel takes 30 to 50 seconds to connect.
Banda
August 14, 2013 at 6:20 am
MTN is much better than airtel.Why are you complaining against a better service provider ?
doubleble
August 14, 2013 at 6:25 am
Its true this is daylite robbery bcoze units ar still movin while roaming only 2 find there is no connection
Larry
August 14, 2013 at 7:00 am
MTN bane is far much beta than airtel as far as internet is concerned. Airtel is the one that is failing to give the service.
tqeset
August 14, 2013 at 7:12 am
Stop using chinese phones and see if u r going to complain.Ukupwalala..!
Disc 2
August 14, 2013 at 8:30 am
tqeset sikala,internet must be fast it shouldnt matter the type of phone you are using.ba mtn ba sheety!!we need vodacom
sashling
August 14, 2013 at 7:24 am
Ba mtn you are nothing but money suk,all my family was on mtn,they have change for airtel why bcoz of your poor service..just stop if you have failed
Kayindana Muzeya
August 14, 2013 at 7:37 am
I agree with all my fellow customers. it is unfortunate how this kind of behaviour is being tolerated even by bodies like ZICTA who should infact take the lead and punish all of these service providers. MTN started well but oflate they are slowly becoming like their competitor. MTN wake up, we are not going to allow you to fool us for a long time
Johnstoned
August 14, 2013 at 3:38 pm
ZICTA seems to be pre occupied with tapping phones and emails
dr dre
August 14, 2013 at 8:08 am
ba mtn unlimited data plan please eyo tulefwayafye
Ba Lups
August 14, 2013 at 8:58 am
Thz pipo hv oredy made money.da same prblms faced wit MTN r da same wit Airtel.
CHIKO
August 14, 2013 at 9:03 am
while am on two networks mtn and zamtel i have never used airtel, this is becoz i have not found a reason to switch to anotherr netwok other than the two i have now, bcoz they are more than enough for me. i have been using mtn and zamtel since i had my first phone that is 7years ago and am sorry to say that there network has not given me any problems or challenges so far. so all you who are complaining i have no idea of yo problems anyway who knows maybe u could be using jilies phone i would advise u get a genuine phone i have no doubt u will enjoy mtns services once you do the right things.
zambia Mukayofi
August 14, 2013 at 9:28 am
MTN is by far better of all networks. I have been on MTN since 1998 in the days of analogy hand sets. It is just gotten a little expensive but internet is fine. Try BB and you will want nothing else.
Kaumba
August 14, 2013 at 9:31 am
Let me also add my voice to the disappointment with MTN! Their rates of “theft” have just gone through the roof. What ever is going on please sort it out!
MUKWESU
August 14, 2013 at 9:35 am
MTN is better than any 0ther network.
mulomo wandi
August 14, 2013 at 9:36 am
true this z airtel is way better compared to this mtn especially on internet services and charges ZICTA is sleeping while we are being robbed by this $3#T
Seed Inspector
August 14, 2013 at 9:40 am
MTN is much better than Airtelwhen it come to phone calls.
quiditch
August 14, 2013 at 9:44 am
For a number of months i was buying the Data Lite bundle for K300.00 and then came the 3G bundle as the former was decommissioned. With the Data Lite package i was able to enjoy my money’s worth for a full month but the 3G for K250.00 lasted 3 days only and the response i got from Mtn was unsatisfactory. My humble plea is for the resurgence of the Data Lite package.
airtel chipiba
August 14, 2013 at 9:54 am
Airtel is slow too for the past one week.Imagine unlimited bundle remains unexhausted.Reason is the more time is spent on negotiating for a page load than actual consumption of data.It sux….
Anti-Mal-Administrativenisationism
August 14, 2013 at 10:07 am
It is true MTN has just suddenly become a shit network by discontinuing unlimited lite.
The 3G K250 is gone in 5days.
I will not allow these MTN Sadists to rip me off while iam looking.
I threw away the MTN simcard.
Tito 4040
August 14, 2013 at 10:09 am
I have used airtel, MTN and ZAMTEL. My verdict- MTN is far much better.
Anti robbery
August 14, 2013 at 10:25 am
Ba mtn this is a poor country yo rates are just so exagerated no little wonder we report to airtel even if their network is not good.think
CALLED WISE
August 14, 2013 at 10:49 am
MY QUOTE SAYS: ‘THE SADDEST PERSON IS THE ONE WHO KEEPS QUIET WHEN EVERYBODY IS COMPLAINING’
MY VIEW IS ALL NETWORKS HAVE EACH A POINT ITS CUSTOMERS ARE HAPPY AND UNHAPPY ABOUT.
THAT’S WHY WE HAVE BALANCED VIEWS.
I HAVE ANOTHER CONCERN:
IT’S ABOUT THE HIGH COST OF THESE ENERGY SERVER-BULBS.
A 100WATT ORDINARY BULB COSTS K1.5 BUT A 25WATT ENERGY SERVER-BULB IS K6 TO K9.
ISN’T THE ONE TO SERVE POWER SUPPOSED TO BE CHEAPER?
zebra
August 14, 2013 at 10:59 am
ths persn has bn sent by airtel 2 deadvertise mtn’ i hav all 3 networks nd mtn is th best, all my assgnments i research usng mtn network, whn i use thse othas thn am in trouble, poor condtions nd network. plz, wher was tht gaget bohgt from.
nana
August 14, 2013 at 11:17 am
aha it’s shit!!!
MTNer
August 14, 2013 at 12:31 pm
I use airtel at work for my daily reports, sometimes it difficult to connect but I use my bberry on MTN its faster than airtel. MTN products and services are the best.
Life & LIVING
August 14, 2013 at 12:32 pm
We are not talking abt calls here bt internet. I was using mtn bt I changed to Airtel which is far much better than mtn when it comes to speed!!!
wazanga
August 14, 2013 at 12:42 pm
Mtn are just theives
Pamela
August 14, 2013 at 12:50 pm
One day my airtime and bundles started disappearing.I called the ‘help’ centre only to be told that I have a lot of Internet activity on my smart phone ( Galaxy SIII).My grandmother with an i phone had the same complaint.She got 100mb bundles, she only stayed for 10 minutes on FB,only to have connection lost after 3 minutes,checked her balance, all the bundles gone.My GF has a nokia lumia and she has a similar complaint.By the way when is the BEEG competition coming after those fraudsters were caught.
zemuntu
August 14, 2013 at 12:50 pm
What phone are you using?try Nokia Lumia 920. Its less than 5 seconds ninshi you are connected on mtn. Unless ur still using bb neyi plastic phone s3 or s4
bijoli
August 14, 2013 at 12:52 pm
we have the raw materials in africa and we have very educated pipo on the continent but this pipo (mtn,airtel and etc)are here to milk us not until we realise the damage they are doing on us zambia and the rest of africa,this is the time to wake up and suport the local (zamtel)no matter the service lets trust and suport zamtel and it will definately inmprove tho it not doing bad in terms of service, the problem is our mentality of trusting pathetic foreign things no matter hwo bad it will get pipo will still use it,look at how they are milking our hard earned cash through talk time,sure 5 kwacha air time is finishing in less than a minute and the same money is being taken to develop there already developed nations,zambia let us trust what we know and support government parastetals coz the money they will milk us wil stay in zambia and will be zambian and for the zambians.local is laka.
Johnstoned
August 14, 2013 at 3:43 pm
Too much tapping at Zamtel!!!
munba
August 15, 2013 at 2:20 pm
i love that, these are brilliant ideas. yes indeed lets support Zambian,even if there are some lop holes within Zamtel, at list the money still remain in Zambia. these other networks providers, the profits are taken back to their countries and only 0.02% is given back to the community.
know as for MTN and Airtel.all the profit are taken to their respective countries. Can u imagine, how many times has airtel changed its name”Celtel, Zain and know Airtel” just to avoid paying tax to the Govmt and it shows that they are making huge profits.
Next it will be, well who knows?? they will sell it to highest binder. But before they sale, they will tell that customer the methods of avoiding paying tax, who to bribe, when to bribe and how to bribe.
Aitel is an Indian company and the owners are from India, “pliz correct me if i am wrong”
bigbuttman
August 14, 2013 at 1:37 pm
MTN is as good if not better than airtel. This story is somewhat misleading.
isaac
August 14, 2013 at 4:10 pm
Mtn has proved to be a real competetor to airtel but at the rate which mtn is going they are likely to loose all customers and then airtel also will give us bullshit service. so Mtn u improve o risk losing customers
munba
August 15, 2013 at 2:26 pm
Yes bwana Isaac, tel them
chile 1
August 14, 2013 at 4:47 pm
Mmmm awe bane MTN is better than airtel in all spheres
larry
August 14, 2013 at 5:22 pm
even in my country Nigeria….. u just have to bear it ppl
Bungo Bungo man
August 14, 2013 at 5:41 pm
They’re all crap. Live with it.
Muzeleze
August 14, 2013 at 6:09 pm
Guys why ukuranting so, kug=fumukofye mwatushila fweba faith customer ala!!!
ellen
August 14, 2013 at 7:14 pm
this story is true . I bundled. 300mb and only used it for a day and half with only spending few minute on each session. I’ve stopped using mtn for both internet and calls.airtel Internet very cheap but a bit slow.
sky news
August 14, 2013 at 7:43 pm
@ bijoli is ryt.lets support zamtel.local nimbama.
ZambianInSA
August 14, 2013 at 8:00 pm
I’m in SA, with MTN, and even here their service is pathetic. Internet and voice-useless!! Too big and complacent.
icinshikululwa
August 14, 2013 at 9:31 pm
MTN is better; me I preffer MTN to these other net works. Ba Mtn, just continual improving; you are un betable.
Akaice ne fimina
August 14, 2013 at 11:33 pm
@zambia Makayofi ulenashako ubufi. MTN came in Zambia long after 1998. Where were you connected to MTN. Unless you were not in Zambia then. Nomba mulabeja malume. Probably in 1998 you were only 4 years old.
jusmus
August 15, 2013 at 7:01 am
MTN is by far the best. Just check your network cover or the device you are using.
ziman
August 15, 2013 at 7:18 am
MtN internet is expensive but its faster, Airtel is cheap but 2 slow, otherwise MtN awe sure! Mule tuketula sana. How is CellZ internet service? I ve never tried it.
Anti robbery
August 15, 2013 at 9:39 am
Some pipo are just so dumb for them to realise that these guys are stealing from them kano akambe ukalala insala how do u support such kind of bullshit?the fact is these pipo are charging us a lot of money with nothing to show 4 it..period
mwana rb
August 15, 2013 at 12:23 pm
i’l ask ma dad 2 bring in vodacom network
Bungo Bungo man
August 15, 2013 at 1:51 pm
It’s the type of phones that make the difference in internet speed. Blackberry bold 9…. has faster speed than the BB Curve 8….etc. The Blackberry (primitive) is slow compared to android phones. The more expensive the android phone the faster the internet.(processor speed).
Bungo Bungo man
August 15, 2013 at 1:55 pm
There is a reason why Blackberry internet bundles are cheaper than Android phones.
munba
August 15, 2013 at 2:32 pm
what are those reasons my dear? teller as
christiopher zimba
August 15, 2013 at 3:22 pm
internat is bad