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Airtel Refunds Over Deducted Airtime To Mr Isaac Sintufya
Yesterday, I wrote an article complaining about Airtel’s customer victimization in which I was unduly charged for the bundles I never used.
Today, I would like to report that Airtel has officially reversed the transaction and refunded me in full. I was called by the Director of Marketing who assured me that he would trace the complaint call I made to customer care and promised that Airtel was going to sort out the culprit who issued the “NO REFUND” policy words to me about the matter.
I have been reliably informed that the culprit has been fired after listening to the conversation I had with him. The Director of Marketing remarked that, it was commendable for me to have maintained the calm throughout the conversation I had with all their customer care employees. It’s worth noting here that the Director of Marketing insisted that we should take the names of the people who attend to our cases whenever we are calling the Airtel’s Customer Care Centre.
Once again I would like to thank Tumfweko for doing the commendable job in this matter by treating it with such urgency. Your response time in publishing the article was swift and unbiased. May you continue to be the voice to the voiceless as you intervene in our daily affairs for a better Zambia.
To everyone who commented on the article, I would like to say thank you for the advice given. To my fellow Zambians who have undergone what I went through, I pray that your cases may be attended to with all fairness as well.
And finally to Airtel, I would to like thank you for taking up the bold stance to make an apology and taking a step to refund the unduly deducted amount. I pray that you will treat every client equally and on time to avoid future complications. I hold no grudge against you and am at peace.
Thank you
Isaac Sintufya
Posted by Admin
on December 23, 2013. Filed under LATEST NEWS.
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KA GELO
December 23, 2013 at 11:33 am
Good luck to you, the Ndola office has not refunded me for the email non accessibility for four month from July to November 2013. Thanks for the information.
Me
December 23, 2013 at 11:43 am
You are luck Mr Isaac. Hope they will be doing this even to other clients…
Francis
December 23, 2013 at 12:08 pm
Are you happy that your friend was fired over talktime.God will punish you for that.Remember vegeance belongs to God
mundiaM
December 23, 2013 at 12:31 pm
Iwe Chi Francis, was it Isaac who fired the incompetent customer care assistant? Incompetency in every organisation should not be tolerated. If this chap was not up to the task of re-imbursing Isaac, he should have escalated the issue to his/her supervisor.
Zambia should start demanding for quality and efficient service wherever and whenever they are paying for it. Good riddance to incompetency!
AMAI TILI KUSELI
December 24, 2013 at 8:45 am
Now that you have been refunded your k15 and your frend has lost his job. The question is on you now do you think GOD is happy or not.
Raspower
December 23, 2013 at 12:25 pm
Same applies to MTN, 10pin less than 1 minute, when you call the Customer Care Chaps say will give a complaint Id Number…Ma rubish!
muzo
December 23, 2013 at 1:16 pm
Some people its not that they are incompetent but icisungu (English) ni problem. and I cant blame them its not their mother tongue.
PRIMA FACIE
December 23, 2013 at 1:19 pm
THATS GOOD TO HEAR,THINK AIRTEL AS TAKEN A GOOD STEP,HOPE THEY WILL EXTEND TO OTHERS ASWELL
Zed
December 23, 2013 at 1:55 pm
Airtel PRM should go public and apologize not you doing it for them. How much have they given you to do the damage control?
Music was mbuzi
December 23, 2013 at 4:12 pm
But ba Francis mulibakopo zoona,do u even understand this conversation?that’s the problem with lazy readers who can’t gasp info.the guy was fired coz of incompetence and if u have been to college or pa level u will understand the result of incompetence.ubukopo mulenashako.Isaac my man we got u.
666
December 23, 2013 at 6:06 pm
chizungu nichovuta.
Conman
December 23, 2013 at 6:19 pm
Fuseki iwe chi Isaac. Kukonda vo ulula.the young man is now unemployed and once more thanx to your loud mouth.
Iluba Lyandi
December 24, 2013 at 7:59 am
That’s wonderful, silence does not always pay. You spoke out and have been heard. Tumfweko continue allowing people to be heard when they get unfair service.
spinx
December 24, 2013 at 10:17 am
Good luck but What is ZICTA going to do about this?