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A Kaputa based businessman who claims that Toyota Zambia swindled him has now written to the President of the Toyota Motor Corporation seeking a new car and compensation.
Dr Andrew Tafuna, a farmer explained in documents obtained in Lusaka that he bought a Toyota Hilux Double Cab from Toyota Zambia in April 2010 at a cost of 200 Million Kwacha (old Kwacha).
He explained that on his way back to Kaputa, the vehicle started developing clutch problems and had difficulties reaching Luapula Province.
“I contacted Toyota Lusaka and they promptly sent their men to tow the vehicle back to Lusaka and I and my two daughters followed them back to the capital,” Dr. Tafuna said.
He says on their way back to Lusaka, they were involved in a road traffic accidents resulting in the vehicle having some heavy dents.
Dr. Tafuna has demanded that he be given a brand Hilux Double Cab and compensation for the loss he has suffered from not having the use of his vehicle since 2010.
From the email responses obtained, Toyota maintains that the specific range of Hilux Double Cab that Dr. Tafuna wanted has run out of stock and can only offer him a Toyota Delux 4×4 but that he will need to top up close to US$ 10,000.
“I bought a brand new vehicle from their showroom, it developed faults and I reported. As we were bringing the vehicle to Lusaka, we get involved in an accident and my daughters suffer shock and trauma, I seek for a replacement and compensation and they are now asking me to pay another US$10,000. This is a scandal and Toyota Zambia wants to swindle me of my money,” Dr. Tafuna said.
The aggrieved farmer has now written to the President Of Toyota Motor Corporation seeking redress after concluding that the Lusaka office does not want to resolve the matter amicably.
In his letter to the President and representative Director of Toyota Motor Corporation dated 24th December 2012, Dr Tafuna explains that he bought a Toyota Hilux Double Cab from Toyota Zambia in 2010 and that the very first day he got it, problems on his vehicle started.
Dr Tafuna says all he wants now is a new vehicle and compensation from Toyota Zambia for loss of business as well as to cover all the costs that he has incurred while waiting for the vehicle to be repaired.
Democrat
January 4, 2013 at 4:53 am
Seek legal advice especially that the accident happened while towing the vehicle in question. Mulekwatako uluse ba Toyota Zambia.
stigma
January 4, 2013 at 6:56 am
Learned as your title says (or is it african fimo-fimo), the best you can do is seek legal redress. sometimes “peaceful” means of solving money problems take forever to solve. K200m is (was) alot of cash… they even endagered yo life by carrying you in a vehicle which is being towed! sue the chaps!!!
Nshinwa bwino
January 4, 2013 at 7:20 am
Sue them instead of wasting your energy writing letters!!
m.i.g
January 4, 2013 at 7:27 am
the vehicle developed a fault on the first day.Toyota shud surely giv u another u brandy new 1.jus seek proper legal advise.
GUN
January 4, 2013 at 8:08 am
How can they be selling faulty cars in the first place? Report to our govt and you will be refunded or given a new car in no time.We have a listening prsident.
Mutototo 2
January 4, 2013 at 9:02 am
Maybe he was sold one of those Toyota vehicles that developed clutch problems world wide, Toyota did compensate it’s customers and i hope toyota Zambia will do the same for the doctor.
tekabolapanshi
January 4, 2013 at 11:09 am
bushe kwaliba insurance ku Zambia? this person needs to be indemnified.
Toyota president
January 4, 2013 at 12:34 pm
I write to respond to your request.Toyota Zambia can repair your vehicle .
Ba medza
January 4, 2013 at 1:59 pm
Tell them to refund you then come & buy mine @ only 150million ka discount ati shani?
Chibesa
January 4, 2013 at 4:00 pm
Then am better off buying a Japanese second hand at 50 thousand….
mc
January 4, 2013 at 5:11 pm
typical incompetance of toyota zambia!GIVE TO CAESAR WHAT BELONGS TO CAESAR.Give the man a new vehicle which he rightly deserves,no silly stories apa!
Honest woman
January 4, 2013 at 9:58 pm
Kaputa, is it true it is a place of witchcraft as they say?
kakolwe
January 5, 2013 at 5:50 am
Toyota Zm, your guarantee is the first 5000km of 3yrs, whichever comes first. But on the first day surely? No repairs apa. Ni replacement or refund. Ati top up, topu apu ifinshi? 3yrs & counting! Mupeni money yakwe + intrest. Dr. Try a Chevvy, No recalls, No worries!
kakolwe
January 5, 2013 at 5:56 am
@Honest woman, what they say may be true, but I have seen more witch finders and exorcists in Kalingalinga, Chawama, Chibolya & Garden to match the entire population of Kaputa! Am yet to conclude on which place has more ubuloshi!
NGOSA
January 5, 2013 at 11:20 pm
TOYOTA ZAMBIA MUST BE SERIOUS,FORD RANGER 3.2 IS ALSO ON DEMAND
JUST COMPASENT THE DOC WITH INTEREST
dnt bother
January 6, 2013 at 9:44 am
thy ar vry useless chaps thy must pay u bk!! fools